How does it work?

In short:

Everything in stock. Delivery 1-2 days. Same-day shipping guarantee when ordering and paying by 12:00.
Everything completely tested and cleaned. You will no longer have to touch the device from us. You just sell it to your customer.
Battery condition for iPhones - guarantee over 80%.
90-day warranty from receipt of goods (possibly +6 m or +12 m additional warranty).
Minimum purchase 1 device and/or min. 40,- EUR excluding VAT.
Packaging: see note for individual devices

Complete info:

Order dispatch

We have all the devices you see in the system physically in stock - tested, cleaned, sorted and ready to ship. We register the devices piece by piece - you know exactly what you are buying. You know in advance the IMEI and serial numbers, the exact condition of the battery, the class (cosmetic condition), what is included in the package and any other important details listed in the note in the description of the specific device. We guarantee to send the order on the same day if the order is placed and properly paid for by 12:00. In case we do not manage to send the goods on time, you have free shipping on your next order.

Testing

We test all iPhones and iPads manually + via our diagnostic software. We also test NFC, GPS, all individual cameras, sound quality from the speakers, monitor display burn-in and many other things that simply have to be monitored directly by the tester and the software would not catch them. We test Airpods, Apple Watch and other devices that cannot be connected to diagnostics completely manually. Simply put, we prepare devices for our e-shop for end customers, so that only pieces that are in truly impeccable technical condition are offered.

Cleaning

All devices are perfectly cleaned. As already mentioned, the device will arrive ready to be packaged and shipped to your customer. No further intervention is required on your part.

Battery condition

The battery condition is always at least 80%. As soon as the battery condition is 79% or less, we change the battery. Please do not write us questions about the battery condition. It is not possible to choose based on the battery condition and we do not have the capacity to search for this information for individual devices.

Warranty

We provide a 90-day warranty on all devices from receipt, or it is possible to purchase a longer warranty after adding the product to the cart.

Returns without giving a reason

This option allows you to return goods from your customers and thus prevent the accumulation of unwanted stock.

Within 20 calendar days from the date of sending the order - FREE.
Within 30 calendar days from the date of sending the order - with an administrative fee of 1% of the value of the returned goods incl. VAT (minimum fee is 100 CZK/pc, maximum 500 CZK/pc excluding VAT).

Warranty Claims

If you do not use the return option without giving a reason, we accept goods for complaint within 90 calendar days from the date of sending the order. We will handle the complaint within 20 calendar days from receipt. If we do not meet the deadline, we will issue a credit note. Mechanical damage or cosmetic defects that were not declared in advance by us must be reported within 24 hours of physical receipt of the goods to the email reklamace@mobilegear.cz or by message to the complaints technician (iMessage, etc.).

Complaints resolution options:

Repair - if possible, we will repair the device. If the device starts showing new error messages after the repair that did not occur before, we will proceed to the option of exchange or credit.
Exchange - if repair is not possible, we will exchange the device for the same model of the corresponding class (the color and condition of the battery may differ, any price difference will be taken into account).
Credit - if it cannot be repaired or replaced, we will issue a credit and refund the money.

Welcome to our wholesale eshop.